Returns & Exchanges

Returns & Exchanges

We want you and your pup to love your Cedar & Snout order. If something isn't quite right, we're happy to help.

30 Day Returns

You have 30 days from when you receive your order to return it.

Under UK law you have 14 days to let us know you want to return something, then another 14 days to send it back.

To be accepted for a return, items must be:

• Unused, unwashed and unworn

• Free from pet hair, dirt and odours

• With all tags still attached

• In original packaging

For hygiene reasons we can't accept anything that has been used out on a walk, washed, or has dog hair on it.

How to start a Return

Please use our Returns Portal from the footer — select your order and follow the steps. It will guide you through creating your return.

If you have any issues with the portal, just email us at cedar.snout@gmail.com with your order number.

Exchanges for sizing

Bought the wrong size harness? No worries. Start a return via the portal and choose Exchange, or email us and we'll swap it for the correct size if we have it in stock. You just cover the return postage.

Who pays for return postage?

For change of mind / wrong size - postage is at your cost. The portal will show you a Royal Mail Tracked 48 label and either charge you for it at checkout or deduct it from your refund.

If the item is faulty or we sent the wrong item - we cover it. We will send you a free Tracked 48 label / QR code by email.

Refunds

Once we receive your return, we'll check it and issue your refund within 2-3 working days. Refunds go back to your original payment method and can take 3-5 working days to show in your account depending on your bank.

Faulty Items

If something arrives faulty or damaged, please email us within 48 hours with a photo at cedar.snout@gmail.com and we will replace or refund it straight away.

Non-returnable items

We can't accept returns on items that have been worn, washed or any personalised items.